Project communication is very important to steer the project towards its goals. For the project to succeed in both the team leader and team member should communicate effectively. There are several procedures to follow while communicating.
Listen actively and effectively: Listening shows you respect the other person. You respect when they talk and what they talk about also. You also need to be silent when you listen and show affirmations that you understand.
Questioning and Probing: You can ask questions without interrupting the speaker. Questions can elicit a ‘yes’ or ‘no’ answer or a detailed answer. Open-ended questions elicit a detailed answer and close-ended questions elicit a ‘yes’ or ‘no’ answer.
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Setting and managing expectations: The role and output expected out of each team member has to be properly conveyed. Sometimes, the team members may not meet the needed performance. In that case, expectations have to be managed and team members must be motivated to perform better. The PMP Exam Prep helps the manager to set and manage expectation.
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Coaching to improve performance and achieve desired results: External Coaches or even internal Coaches can train the team members for specific skills. These newly acquired skills will improve performance and fasten the process of achieving results. Managers taking the PMP Prep will know how to train their team members.
Negotiation: Negotiation is very important to bargain and to evaluate different points of view. Negotiation is needed to reach mutually acceptable agreements between parties. A project manager should be well-versed in bringing out effective negotiation.
Resolve Conflicts: Conflicts should be solved then and there. Sustained conflicts lead to sustained poor performance. When conflicts are resolved, the team members have a clear mind and focus on work instead of issues and problems.
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